Returns and Exchanges

At Pets Gizmos, we want you and your pets to be completely satisfied with every purchase. If something isn’t right, we’re here to help! Below, you’ll find all the details about our hassle-free return and exchange policy.

Damaged or Defective Products

If your product arrives damaged or defective, we’ve got you covered! Here’s what to do:

Document the Issue: Take a clear video or photos of the damaged product and its packaging.
Contact Us: Send the video or photos along with your order details to return@petsgizmos.com.
Free Return and Exchange: Once we verify the issue, we’ll provide a free return label and arrange for a free exchange or full refund—your choice!

Returns and Exchanges Policy

Eligibility: You may return or exchange items within 14 days of receiving your order, provided they are unused, in their original packaging, and in resalable condition.
Free Returns: If the product is damaged or defective, we’ll cover the return shipping costs.
Refunds: Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Exchanges: If you’d like to exchange an item, we’ll send the replacement as soon as we receive the returned product.

How to Initiate a Return or Exchange

Contact Us: Email us at return@petsgizmos.com with your order number, the item(s) you’d like to return or exchange, and the reason for the return.
Follow Instructions: We’ll provide you with a return authorization and instructions on how to proceed.

Questions?

If you have any questions about our returns and exchanges policy, feel free to reach out to us at return@petsgizmos.com. Our team is here to assist you and ensure your experience with Pets Gizmos is pawsitive!

Thank you for trusting Pets Gizmos—where your satisfaction and your pet’s happiness are our top priorities!